Last Updated: 31/10/2025
This Privacy Policy explains how Ebike Exchange (“we”, “us”, “our”)
collects, uses, and protects your personal data when you use our website, visit our showroom, or
engage in buying or selling eBikes through us.
By interacting with us or using our services, you agree to the terms of this policy.
- Company Details
Company Name: Ebike Exchange
Registered Address: V & A Waterfront. Victoria & Alfred Waterfront, Cape Town, 8001
Contact Email: info@ebikeexchanges.co.za
Contact Phone: +27647444153
Website: www.ebikeexchanges.co.za
We are the Data Controller of the personal data we collect. - Data We Collect
We may collect the following personal data depending on how you interact with us:
- Identity Data: name, email address, phone number, postal address, photo ID (for in-person visits)
- Transaction Data: payment details, purchase or sale history, delivery addresses
- Device & Technical Data: IP address, browser type, device information, and website usage (via
analytics cookies) - Communications Data: messages, enquiries, and feedback sent via contact forms or email
We do not intentionally collect sensitive personal data (such as health information or political
opinions).
- How We Collect Data
We collect data through:
- Forms on our website (e.g. contact, valuation, or sale forms)
- Direct communications (email, phone, in-person)
- Cookies and analytics tools when you use our website
- Third-party payment providers (e.g. card processors or banks) when processing transactions
- How We Use Your Data
We use your data for the following purposes:
- To process sales, purchases, or enquiries (Contract)
- To deliver or collect eBikes (Contract)
- To respond to your messages or provide support (Legitimate interest)
- To improve our website and customer experience (Legitimate interest)
- To comply with legal and tax obligations (Legal obligation)
- To send optional marketing updates, if subscribed (Consent)
- Sharing Your Data
We only share data when necessary to deliver our services, including:
- Delivery couriers (for bike deliveries/collections)
- Payment processors (for secure transactions)
- IT and website service providers (for hosting, analytics, or maintenance)
- Regulators or law enforcement if legally required
We never sell personal data to third parties.
- International Transfers
Some service providers may process data outside South Africa. Where this occurs, we ensure
appropriate safeguards such as SA adequacy regulations or Standard Contractual Clauses (SCCs)
are in place. - Data Retention
We keep personal data only as long as necessary for the purposes for which it was collected and to
comply with legal, accounting, or reporting requirements. Once no longer needed, data is securely
deleted or anonymised. - Your Rights
Under SA GDPR, you have the right to:
- Access your data
- Request correction of inaccurate information
- Request deletion where legally permissible
- Restrict or object to processing
- Request data portability
To exercise these rights, please contact us at info@ebikeexchanges.co.za.
- Cookies and Analytics
Our website uses cookies to improve functionality and analyse usage. Non-essential cookies are
only used with your consent. You can adjust or withdraw consent via your browser settings or our
cookie banner. See our separate Cookie Policy for more details. - Data Security
We use appropriate technical and organisational measures to protect data from unauthorised
access, loss, misuse, or alteration, including encryption, secure servers, and restricted access
controls. - Complaints
If you have concerns about how we handle your data, contact us at info@ebikeexchanges.co.za. - Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. The
latest version will always be available on our website.
Ebike Exchange
Thank you for trusting us with your information.